Returns

Returns Policy

Refund Policy

  • We accept returns. You can return unopened items in the original packaging within 7 days of your purchase with receipt or proof of purchase.
  • A 7 day refund policy applies to full-priced items only and does not include discounted items or items included in promotions.
  • Returns will be granted, if the product is returned in as new condition and if the product is not as described (size, dimensions, and artwork) in the purchase order.
  • Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
  • We recommend using a reliable mail carrier for all refund claims, as SURFEXPRESSION cannot be responsible for items should they be lost in transit.
  • To follow-up on the status of your return, please contact us at [email protected]

Refunds will not be supplied for:

  • Products that have not been applied correctly (per instructions);
  • If the customer changes their mind after the product has been ordered
  • If board measurements are supplied or ordered incorrectly
  • If your perception of the design is different from that displayed on the site store, including but not limited to color difference and design positioning differences.

Exchanges

  • We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [email protected] with details of the product and the defect.
  • Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Shipping

  • To return the item you purchased, please mail it to:

Surfexpression.com
857 Hillside Drive
Palm Harbor, FL 34683

  • Shipping charges for all returns and exchanges must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Order Cancellation

  • If notified before products have been created or shipped, SURFEXPRESSION can accommodate order cancellations.
  • If items have been created or shipped, SURFEXPRESSION reserves the right to refuse order cancellation.

Please contact us if you have any further questions. Email Us Here